Privacy Policy

Last Updated: November 11, 2024

At Ella, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, shop with us, or interact with our brand.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via Paymob )

B. Non-Personal Information

  • Browser type and version
  • Device information
  • IP address
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your order or customer service inquiries.
  • Send you marketing emails and promotions (with your consent).
  • Improve our website functionality and shopping experience.
  • Prevent fraud and ensure security.

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties, such as:

  • Payment processors for secure transaction handling.
  • Shipping companies to deliver your orders.
  • Marketing platforms (e.g., Meta, Google Ads) to display relevant advertisements.
  • Legal authorities when required by law.

4. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience. Cookies help us:

  • Remember your preferences.
  • Analyze website traffic and performance.
  • Deliver personalized content and advertisements.

You can control cookie preferences through your browser settings.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the information we hold about you.
  • Correction: Update your personal data.
  • Deletion: Request that we delete your personal information.
  • Opt-out: Unsubscribe from marketing emails at any time.

 

6. Data Security

We implement strict security measures to protect your personal data. While no system is completely secure, we strive to use commercially acceptable means to protect your information.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the effective date will be revised accordingly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: Elladesign.eg@gmail.com
  • Phone: 01010713189
  • Address: 80 A El Thawra St, Heliopolis - Cairo